How can I obtain compliance information & certificates?
For all compliance information and certificates you can contact our compliance officer directly at TestingCompliance@DreamOnMe.com. Please be prepared to supply your item name, number, manufacturing date and manufacturing code.
What type of finish is the paint?
We, the Manufacture, hereby certify that all the listed items meet the U.S standards under the CPSC and ASTM. Items were tested with pre-production and production samples which meet all necessary standards. All our finishes are non-toxic.
Where is this crib made?
Dream On Me furniture is manufactured overseas in mainland China or Vietnam. All our mattresses are manufactured in our facility in the USA.
What size sheets fit this bed?
A standard full sized crib mattress sheet will fit a standard full sized crib mattress. For a portable/mini crib mattress a portable crib mattress sheet will suffice.
What is the weight limit on this crib?
All our Full sized cribs are tested to 50 lbs.
Does this crib come with a toddler Guard Rail (the piece that is used to prevent a child from falling off the bed)?
For our cribs that have a toddler bed conversion a Universal Toddler rails need to be purchased separately for conversion. Toddler rails will be available on the retailing site where you purchased your crib starting at the end of October.
How can I find the bed rails needed to convert my crib to a full size or a twin bed?
To convert a crib to a full sized bed an adjustable bed frame must be purchased. Simply search ‘adjustable bed frame’ on major retailer sites. Dream On Me does not manufacture their own bed frames as of yet.
Do you have to buy the mattress separate or is it included with the bed?
We do not provide mattress with our cribs/beds. There are times where we run promotions with our retailers that include mattresses. These are generally on a select number of products for a finite amount of time.
Does this crib pass inspections for daycares?
For all compliance information and certificates you can contact our compliance officer directly at Complianceofficer@dreamonme.com. Please be prepared to supply your item name, number, manufacturing date and manufacturing code.
Up to what age will the bed work?
Because age and size tend to vary, when it comes to testing furniture governmental regulations generally use weight as a barometer not age.
Are there different levels for the mattress?
There are cribs where the mattress support raises or lowers. The heights vary among style. Please check our help desk and a representative will gladly assist.
Is the product Lead and Phthalates free?
Our products are safe as per the guidelines provided for lead and phthalates by CPSC and ASTM and tested/certified by 3rd party laboratories.
Help! My package arrived and is missing a piece, what do I do?
First and foremost, we would like to apologize for any inconvenience this must have caused. We would be more than happy to assist you and ensure you receive the proper replacement parts for your product. In order to ensure that we have and send out the correct parts, please contact our help desk and open a ticket with the following information to help us identify the product:
1) Style Number
2) Manufacturer Date
4) Place where it was purchased
5) Part that is missing/damaged as it would appear in the instruction manual
6) If you can provide Proof of Purchase (if the product was ordered online, you can simply just forward the confirmation email that was sent to you upon ordering)
7) Photos depicting the reported damage
Once we have the requested Information, we can begin to process and locate the parts and have them sent to you as soon as possible. If you have any other questions or concerns, please do not hesitate to respond to the ticket.
How can I find the manufacturing date and code of my product?
To obtain the manufacturing date and code simply locate the law tag on your product. On our furniture this would be the sticker located on the rails.
Help! I’ve taken my product out of storage and now I’m missing hardware.
Inquiring about hardware is probably our most common question. If you decide to place an order simply open a ticket by our help desk, please be sure to include the manufacture date to ensure that we send you the correct set. The information can be located on the crib itself.
Help! I’m missing a manual and can’t find it on your site?
Sending a replacement manual is just a few short clicks on our end. Simply open a ticket and provide an item name.
How can I register my Dream On Me item?
To register your item simply follow the tab on our home page under customer care.
Help! I think my crib has been recalled, how do go about receiving a replacement product or repair kit?
Kindly, register your recalled product by following the tab on our home page under customer care.
What size crib mattress will fit in the crib I want to Purchase?
The size for all standard crib mattresses is regulated by the Federal government.
The minimum size is 27 1/4” x 51 5/8”. Cribs are also regulated, but their interior dimensions have a “plus or minus” tolerance from the standard 28 x 52 3/8 rectangle.
For Portable or mini cribs 38” x 24”.